Keyword search
General

    1. Is D.e-Express service available to industries other than an automotive industry?

    2. Yes service is available, there are no limitations concerning industries.

    1. What is a difference from u-DIEX ?

    2. u-DIEX is a complete data guaranteed type of service, provided with high SLA and possible to be used for data transfer among systems such as Hosts or applications, which makes it suitable for major tasks such as Kanban etc.

    1. What is a difference from D.e-Share ?

    2. D.e-Share is a data shared type service, which makes it possible to edit documents with multiple people. D.e-Express is different in ways that the data is not stored in the middle, it is a data send and transfer type service.

    1. What do I need to use D.e-Express ?

    2. D.e-Express can be used with only a Web browser for application.
      See Operating environment for details.

    1. Is it possible to use with external application systems?

    2. D.e-Express provide API for those usages.
      Four major functions(Send, list of sending status, list of arrived messages, download) are available.
      Cost must be estimated based on your usage(server load).
      TS can help your development around API linkage.
      Please contact TS Sales Window for more details.

    1. How's API embedded into external application systems?

    2. D.e-Express only provide a kind of protocol. Users are required to implement some programs for their application systems by themselves.

    1. Is this service's screen layout planned to be able to use not only PCs, but also on iPhone or tablet PCs?

    2. We are not planning to adapt to Smartphones and Tablet PCs yet. We will plan if there is a need.

    1. Could you tell me the address of the notification e-mail?

    2. These subject is as below:

      Temporary password e-mail：welcome@mail.exp.d-cruise.jp

      Unusual use notification/Monthly report e-mail：notice@mail.exp.d-cruise.jp

      Other than notification e-mail：no-reply@mail.exp.d-cruise.jp

    1. Could you tell me the subject of the temporary password e-mail when my ID registered?

    2. These subject is as below:

      【e-mail language：Japanese】

      [D.e-Express] ユーザーID登録完了のお知らせ

      【e-mail language：English】

      [D.e-Express] Activation of your user ID


      ※For trial users, subject is as below:

      【e-mail language：Japanese】

      [D.e-Express(試行環境)] ユーザーID登録完了のお知らせ

      【e-mail language：English】

      [D.e-Express(Trial Environment)] Activation of your user ID

    1. When I do not have an e-mail address, how do I log in?

    2. You can NOT login without an e-mail address.D.e-Express requires an e-mail address as a user ID.

    1. Will there be any e-mail notification on maintenance?

    2. Please see 'Home' > 'TOP' > 'Maintenance and Systems Fault' at this web site.
      We don't make announcement by e-mail.

    1. Do you provide usage logs?

    2. You can refer and download logs.

    1. How do you keep it secure?

    2. Please read our security actions.

    1. Do we have to update registration(application forms) for every re-organization?

    2. You can still use it with obsoleted organization information, technically.
      But we advise to refresh timely becase of security reasons.
      You must get approved based on correct approver registry.
      Or senders should select addressees based on current organization registry.

    1. Is the 'D.e-Express Administrator' required to be registered as a D.e-Express user?

    2. The 'D.e-Express Administrator' is not required to be a D.e-Express user, but
      viewing usage logs that's called 'Log viewer' function within the D.e-Express is required to be a D.e-Express user.
      Note that every user in sender company is charged.

    1. Is D.e-Express is available on out of service periods?

    2. It is available, but there is no gurantee on QoS(Quarity of Service).

    1. Does anyone can use the D.e-Express immediately?

    2. The registration is required for sending a message by D.e-Express. Please contact to your 'D.e-Express Administrator'.

    1. Does D.e-Express has free trial service?

    2. Apply from the trial application form.
      Please contact TS Sales Window, if you use trial of D.e-Express 4 or more.

    1. It seems there're several sort of administration right attributes on persons.
      What are the differences among 'D.e-Express Administrator','Registration Form Download access right', 'Log viewer access right' and 'Contract Administrator(User in charge of contract control)'?

    2. Each administration type is as below:

      TypeAdministration unitAbilityRegistration form
      D.e-Express
      Admin.      		Company
      • Required
        (min 1, max 3)
      • without ID
      • Submit applications
      • QA window
      on the company.      		 User
      Registration
      Form
      Registration Form Download accessCompany
      • Optional
      • with ID
      • Download
        User reg. form
        filled
      on the company.
      Log viewer accessCompany
      • Optional
      • with ID
      • Access Log viewer
      on the company.
      Contract Admin.Contract
      • Required
        (min 1)
      • with ID
      • View data usage amount
      • Access Log viewer
      • Download
        Exchange application form
      on the contract.      		 Exchange
      Application
      Form

    1. An input error occurs when filling out the Form for the Service.

    2. Please check if using any characters not usable, or if inputting characters exceeding the limit number of characters.
      Similarly, an error occurs unexpectedly when the language set in Excel is not the same as that for the Form. Please check the set language, and match the languages between Excel and the Form.
       E.g. In case of using the Japanese-version Form: Please set the language of Excel to “Japanese”.
            In case of using the English-version Form: Please set the language of Excel to “English”.
Environment

    1. What is the supported environment?
      (OS/Web Browser)

    2. Please refer to Operating environment.

    1. Can I use this serivce with Internet Explorer?

    2. No tested with Internet Explorer & Microsoft Edge with Internet Explorer mode.

    1. Can I use this service in another country?

    2. It is possible to use the service.Although, note that there may be restrictions due to each countries laws and regulations.

    1. Can I use this service by sharing one ID with multiple people?

    2. This service prohibits sharing one ID with multiple people, because security level will deceases due to risks of password leakage.

    1. Is it possible to use this service with a shared terminal (PC)?

    2. This service generally prohibits the sharing of terminals(PCs) because security level will decrease. In case you use a shared terminal(PC), please logoff Windows after usage, to keep security levels high.

    1. Is connection possible even if there is a port restriction on our firewall?

    2. D.e-Express uses https. In case of limitation of https connection
      set at firewall, change the firewall settings so that communication is possible.

    1. Is it possible to use D.e-Express through the proxy server?

    2. It is possible to use D.e-Express through the proxy server.Although, if you are going to use a proxy server, there is a concern that it will effect the response time, due to the load situation of the proxy server. If the response time is crucial to your business, it is recommended to be used not through the proxy server.

    1. Is there any recommendations for the speed of connection?

    2. Nothing specific.

    1. It says that it's available through both All TOYOTA Intranet(ATI) and Internet, however, can I restrict using via the Internet?

    2. Yes, you can restrict it.
      With IP address control(charged option/flat rate), you can allow connections only from ATI.
      This IP address control (access permission on limited users) applys users who were registered for D.e-Express.

    1. Is there any recommendations for the internet service provider?

    2. Nothing specific.

    1. Do I need any special software?

    2. No special software is required. However, it is necessary to install the Plug-in for using full functions of D.e-Express service.

    1. Is it necessary to have in-house server within my company?

    2. No, it's not necessary.Users are to use the server in the TS Datacenter.

    1. Does the D.e-Express have any limited access control?
      (I'd like to use the D.e-Express at home or public internet.)

    2. D.e-Express has no limited access control by default. You can use D.e-Express from anywhere.
      Note: D.e-Express has limited access control with extra charge option.
      Please contact TS Sales Window.

Charging

    1. Is the service fee calculated at a daily rate

    2. We do not calculate at a daily rate.

    1. Are users charged who only use it as recipients?

    2. Not charged on recipient user,
      but if the company which is set on sending function, this company cannot have recipient users.

    1. Are users charged who only use it as approvers?

    2. Yes, every user in sender company is charged.
      If the approver only for reply (resides in recipient company which has no sending functions), they won't be charged.

    1. Does the D.e-Express charge for users who are not logged-in?

    2. D.e-Express charges on the number of user id, it's not the login count.

    1. Does D.e-Express charged on deleted user id that's deleted middle of month.

    2. D.e-Express charged on the number of user id that's on Application Form (Update).
      *If you want to get this form, ==> Contact Sales.
      Please submit the application form for changing the number of user id.
      Additionally, if you update the number of user id on middle of month, this updates apply on next month.

    1. Who is the billing destination?

    2. The billing destination is the company which made a contract with TOYOTA SYSTEMS CORPORATION.
      This company can be a collect company which collect the other companies charge.

    1. Is the penalty charging changed by period of contract?(Has cancelling by 11 month charges more penalty than cancelling by 1 month?)

    2. Yes, it changed by the period of contact. We charges the penalty that depends on the period remaining.

    1. Is it no charged within the 100GB traffic of data?
      How much does the exceeding 100GB traffic of data cost?

    2. There is no extra charge within the 100GB traffic of data.
      If you are expecting to exceed 100GB traffic per month, we request you apply for extra exchanging option.
      We provide you an estimate for the option. Please contact and tell TS Sales Window the estimating of monthly traffic amount.

Contract

    1. I submit the application. When is the D.e-Express available?

    2. Please wait for approxmately 7 business days for start using D.e-Express.

    1. It tells that the minimum IDs number for the new contract must be at least 5IDs.
      How about additional ID contract?

    2. You can add ID by 1.

    1. Do you have any compensation systems when the files are lost?

    2. We don't have any compensation systems. Please back up files that are important file at a regular base.

    1. Is there anything to do on the user's side besides submitting an application to cancel the contract?

    2. Basically, there is not anything. Please backup files beforehand if necessary, because all files will be deleted after the contract is canceled.

    1. Do you have any short period usage?

    2. We provide least 12 month contract. We have the penalty charge for cancelling less than 12 month.

    1. Do you have any yearly installments?

    2. We don't have the yearly installments.

    1. We are not Japanese company. Can we make a contract with D.e-Express?

    2. Yes, you can make a contract with us. Please contact TS Sales Window.

    1. Could you tell me the timing when I can(can't) use this service?

    2. These timing is as below:
      (1) New contract or change the contract：By 'Date in use effective'(JST).
      (2) Cancel the contract：Next day or later of 'Date in use effective'(JST).
      ※You can not appoint the registration time.
      ※User deletion corresponds to (1) if it is case without cancel the contract.

    1. What is 'Date in use effective'?

    2. It is preferred date that reflects your request.
      Please fill in 'D.e-Express Service Aplication Form(Updating)'.

Authentication

    1. Which authentication mechanism is applied to D.e-Express?

    2. It's an original authentication system embedded in D.e-Express.
      External authentications such as LDAP, Active Directory or any other federation mechanism are not supported.

    1. I cannot log in.

    2. [Error Screen]

      Make sure you entered correct ID (e-mail address) and password . (ID and Password are case-sensitive, or it might be old password that you entered)In case of you forgot password, you can also reset your password.

    1. The Log in Screen does not appear.

    2. Please make sure following instructions.
      (1) Make sure the network connection that includes the proxy settings.
      (2) Make sure the environments requirements
      (3) For registered users
      1) Visit D.e-Express service site
      2) Click on "Login" button that's within the "Start File Exchanging"
      For trial users, click on "Trial Login" that's within the "Start File Exchanging"
      (4) For non-registered users
      Visit the login page URL that's on Arriving Message
      In case of the url has line break in the middle of it, clicking the url link doesn't open correct login page. Please use "copy and paste" the entire url.
      If these instruction don't solve your login problem, contact TS Sales Window.

    1. How do I Logout ?

    2. Close all browsers.

    1. I forgot my password how do I log in?

    2. Reset your password.

      For Registered User:   20. <When you forgot the password> Password reset

      For Non-Registerd User: 5. <When you forgot the password> Onetime password reissue

    1. How do I change my password after logged in?

    2. Close web browser that logs you out.
      Click on "Password reset HERE" on D.e-Express login screen, then reset your password.
       For Registered User: 20. <When you forgot the password> Password reset

    1. I see the message "Failed to login. The userId has been locked. Please login after a couple of minutes.". How long do I need to wait for the unlock.

    2. [The userId has been locked]

      Wait for about 10 minutes, and please try again.

    1. How many times can I retry entering password?

    2. It's 3 times. If you missed 3 times, our service locks your account for 10 minutes.

    1. When is my password expired?

    2. 180 days after you changed password.
      If you tried to login after the expired date, you are asked to change your login password.
      Please change your login password.

    1. When is a notice displayed that expiry date of password?

    2. You are noticed by a message of changing login password 14 days before the expiry date.Please change your login password.

    1. How many characters are necessary for password?

    2. Least 8 characters.

    1. Which type of characters are necessary for password?

    2. Please combine following characters, more than 1 small letter (a to z) more than 1 capital letter (A to Z) more than 1 number (0 to 9)

    1. Can I reuse last password?

    2. Last 3 passwords are not available.

    1. I don't receive the temporary password. How do I get the password?

    2. Please make sure following instructions.
      For Registered User: 20. <When you forgot the password> Password reset

    1. I see the message "Failed to login.You are accessing from restricted network where you are not authorized to use D.e-Express." How do I login D.e-Express?

    2. [Error Screen]

      This message tells you that you are not allowed to login D.e-Express from the network address specified by "D.e-Express Administrator".
      Please use the permitted network address to login D.e-Express.

Functions / Operations

    1. What is the maximum file size that can be sent in one transaction?

    2. It is possible to send a total file size of 100GB in one transaction.

      *Please refer to [1. Introduction] of Setup manual.

    1. What happens if I try to send more than 100GB?
      And what should I do with it if I need to?

    2. [Error Screen (Plug-in)]

      You'll see error message when you select files more than maximum available size to send.
      Please split into some message to re-send them.

      [Error Screen (without Plug-in)]

      Note that you'll see the error AFTER maximum available upload if you use without Plug-in.

    1. Sending less than 100GB files raised error. How can I send more large files?

    2. [Error Screen]

      You have to use with Plug-in mode.
      You can't handle more large files with Standard-mode is under limitation of browser.
      *If you are using an older version of the browser, you can't handle more than 2GB with Standard-mode.
      *Please Refer to [1. Introduction] of Setup manual.

    1. Can multiple files and folders be sent in one transaction?

    2. Yes, you can sent them at once.
      *Please Refer to [1. Introduction] of Setup manual.

    1. Are there any limitations for the file type?

    2. No, there are no limitations.
      Sending function may have limitations for some file name extentions.

    1. Are there any limitations for the file or folder name?

    2. The following characters are invalid.
          * < > " \ / : ? | % , &(Highlighted characters are prohibited on Windows)
          Character number limitation: 210 letters and 255 bytes(UTF-8) at max.
      Sending function can have limitations for file name extentions.

    1. Is there any notification when message(files) arrives?

    2. If a message is sent there will be a notification by e-mail sent to the receiver. And when file(s) is downloaded a notification e-mail will be sent to the sender.

    1. Can the Requested Company send message to the Requesting Company?

    2. Yes, it is possible to reply to the message received from the Requesting company.

    1. I cannot see "New Message" button.

    2. You may not have sending permission.
      Please contact your "D.e-Express Administrator"

    1. Is approval function available on replying?

    2. Yes, it is available with no extra charge.
      Some of sending function may be disable this approval function.
      Please contact your "D.e-Express Administrator".

    1. Can the search function find the name of attached files?

    2. It is not possible.

    1. I haven't reveiced any notification email. Why is it happened?

    2. Please make sure your personal settings on D.e-Express.
      If you don't receive the notification email after you turned ON the "notifice" settings, make sure it filtered as spam.

    1. Can the e-mail notification function be canceled?

    2. Yes, you can disable it.
      * See [12. Preference] in Registered user's manual.

    1. Can arrival notification e-mail that are deleted by mistake be recovered?

    2. Registered User : Please log in to D.e-Express, and you can confirm the message.
      Non-Registerd User : Please ask a sender for the retransmission of the message.

    1. Is the sent messages/files deleted automatically?
      How long does it remain?

    2. Send messages/files is deleted automatically in the following period.
      ･Messages:365Days
      ･Attached files:30Days

    1. Can I change the period of keeping days?

    2. You can specify 1 to 15 day(s).
      It's depends on the configuration of the sending function.
      Consult with us via your administrator to modify the configuration.

    1. Can I set more than 31 days for keeping days on registered user message?

    2. This "keeping days" is available within 30 days at this situation. Please receive it within the keeping days.

    1. Can I set more than 16 days for keeping days on non-registered user message?

    2. This "keeping days" is available within 16 days at this stuation. Please receive it within the keeping days.

    1. I can't see 'Download password' checkbox and the field.

    2. It's depends on the configuration of the sending function.
      Consult with us via your administrator to modify the configuration.

    1. Is the received messages/files able to be sorted?

    2. It is not possible.

    1. Is CAD conversion on the fly possible?

    2. No, it's not possible for now.
      Or we can write estimate for as your special request.

    1. Is a message able to be sent without files attached to it?

    2. No.Because D.e-Express is a file transfer service, if there is no file attached, It is not possible to send message.

    1. Can I download not all files but some selected files?
      (If there're too many files attached to instant access)

    2. Yes, you can download file individually.
      You can download multiple files, folder, or message at once using Plug-in.

    1. What happens if communication is cut of in the middle of transmission?

    2. D.e-Express has retrying function that retries and resumes the message transfer.
      * This doesn't mean restart from beginning.
      * This retrying function is available with Plug-in.

    1. Can I sent periodically or automatically ?

    2. It is possible by using the option service, Application Interconnection API.

    1. Can messages that are deleted by mistake be recovered?

    2. Unfortunately, deleting message cannot be cancelled.

    1. Can I make the user interface to display in English/Japanese?

    2. English and Japanese can be selected from the browser's language settings.

    1. Is customization of screen layout available?

    2. Yes, we accept your requirement with no extra charge within configurable functionalities.
      Or we can write estimate for your special request.

    1. I cannot download the files from the received message.

    2. Every message has download period(keeping days) and after the period, the attached files and folders will be deleted.
      This "keeping days" may be shorter than 30 that's set by sender.

    1. I cannot find the message from Sent or Inbox folder.

    2. The message will be deleted automatically after the storage period of one year(365 days).

    1. When will an approval request expired?

    2. 30 days after a sender make request.

    1. How will it be if the e-mail mailbox is full?

    2. It will just go on without e-mail notification since D.e-Express won't care external e-mail server state.

    1. Can I choose plural approver at the time of the sending?

    2. It is not possible.You can choose a single approver.

    1. Is it possible to change an approver after sent a message in case of the approver's absent?

    2. No, it's not. You have to re-send a message with another approver.
      Please do 'Cancel' for the previous one.

    1. Is there any prevention mechanism against file disruption?

    2. D.e-Express does consistency check.while upload/download with Plug-in.

    1. Is the files stored in the server encrypted?

    2. Yes, it's encrypted in the server storage.

    1. What is the difference on uploading between with and without Plug-in?

    2. *Please refer to [1. Introduction] of Setup manual.

    1. What's the difference between 'Confidential sending' and 'Standard sending'?

    2. 'Confidential Sending' 1.You can send a message to a pre-registered address list. 2.Recipient can reply for your message with attached file.
      'Standard Sending' 1.You can send a message to a pre-registered address list. 2.Recipient can reply for your message with attached file. 3.You can send a message to anyone who's not registered.

    1. Is reply only way to send files from users of 'Requested company'?

    2. Yes, it is.users of 'Requested company'(toll free users) are allowed to use limited functions.Those users who want send actively have to register as a 'Requesting company'(payed).

    1. Can non-registered user reply to a message?
      Who will do the approval?

    2. Non-registered user can reply the message.
      Non-registered user can reply without approval.
      Some of sending fuctions may be disabled for replying.

    1. Can non-registered user reply to a message?
      Who will do the approval?

    2. Non-registration user can reply without approval.

    1. How long lasts onetime messages?

    2. 15 days.
      Note that sender can shorten it (depends on the configuration of the sending function).

    1. Where can I have the English version of application documents?

    2. You can download from the English page of the service site.

    1. Can I update our registered organization structure at any time?
      How much does it cost?

    2. Yes, we accept your update request anytime.Please submit it with a registration form same as new registration.There's no extra-fee for update.

    1. Does it have anti-virus protection?

    2. No, it doesn't.

    1. Does D.e-Express provide individual special server or URL for every contract/company?

    2. No, D.e-Express doesn't provide individual server/URL, but the URL for non-registered user is different from registered user, because of the difference of login.

    1. Can I reuse rejected message for resend it?

    2. Yes, you can edit the message from Sent folder.

    1. I cannot edit the sent message. How does it happen?

    2. It might be a replied message. The replied message cannot be edited.
      Or the sending function might be changed and you are not allowed to use it.

    1. When I reply a message, the error occured with the message "There is no approver. This function is not available.". How can I reply the message?

    2. For replying a message, you must have least one approver.
      This approver could be yourself or other user.
      Please submit the application for registering your approver.
      Please contact the "D.e-Express Administrator".

    1. A file can be send without Plug-in, but
      the same file has following error with Plug-in.
      "The prohibited file which cannot be uploaded in the added file/folder was detected."

    2. On sending without Plug-in, only file name will be checked.
      On sending with Plug-in, file name and full path will be checked.
      Please make sure not to use invalid the full path of the attachment files/folder.
      * See "13. Send with Plug-in" "Limitation and condition of attachment files/folders"
      (In case of Internet Explorer, same condition.)

    1. I'd like to change the email language settings(Japanese <--> English).
      How do I change it?
      Why don't you put Japanese and English written together?

    2. The email contents will be Japanese and English written together for non-registered user.
      For registered user, this language settings was registered at user registration form.
      If you change the language settings, please contact "D.e-Express Administrator".

    1. I'd like to stop sending the download notification to non-registered user. How can I change the settings?

    2. The download notification for non-registered user cannot be disabled. Please read the notification and download the message.

    1. I received the download notification, but I forgot my onetime password. How can I download it?

    2. Please make sure following instructions.
       For Non-Registered User: 5. <When you forgot the password> Onetime password reissue
      Then, please use new onetime password and download the message.

    1. I could reply message without setting an approver until yesterday, but I received the message "There is no approver. This function is not available." today. What is the problem?

    2. Non-registered user can reply the message without approver, but if this non-registered user has been registered, this replying message is required to be approved.
      Please submit the application for registering your approver.
      Please contact the "D.e-Express Administrator".

    1. Can I change the message status?

    2. The message status is fixed and not user changeable.
      See "8.Search message Status"

    1. What is the "Report-To" function?

    2. "Report-To" function is a notification service of D.e-Express that sends notification at sending/downloading to users.
      Maximum 100 users are available into "Report-To" address.
      Note: These users in "Report-To" are not available to download the message.

    1. I cannot download the message from "Report-To" notification.

    2. "Report-To" user is not available to download the message.
      Please ask the sender put your into "To" address.

    1. When I open a message and see an error message "This message has been cancelled by the convenience of the sender."
      What is the reason why I see this message?

    2. Because of the sender aborted the message sending process.
      * This aborted message is not available that includes file download.

    1. When I try to overwrite save "application form" or "Data exchange Configuration Sheet",
      "sharing violation" has occurred. What is the problem?

    2. Depending on the security software of the errand,
      to occupy the access privileges of the temporary file. Please try "Save as".

    1. Although I logged in follow instruction of the temporary password e-mail,
      some functions are not available.
      (For example, 'New message' button is not displayed.)

    2. If you log in D.e-Express immediately after receiving mail,
      depending on the timing, some functions may not be available.
      Please wait for a while and try logging in again.
      If these instruction don't solve your problem,please contact to your 'D.e-Express Administrator'.

    1. Although I clicked 'Add' button onto the 'Attached' area of the page,
      'file attachment' app is not available.

    2. you require to install the Plug-in.
      * Please refer to [2.2 Install Plug-in] of Setup manual.

    1. Although I clicked 'Send' or 'Download *PlugIn' button,
      'file transfer' app is not available.

    2. Please make sure following instructions.
      (1) Plugin has not been installed.
      　　Please refer to [2.2 Install Plug-in] of Setup manual and install the Plugin.
      (2) Process of 'file transfer' app has remained.
      　　Open task manager and select [Details] tab, and select [DeExpressFtm.exe] and click [End Task] button.

    1. Although I see an exclamation message "Your application is out of recommended version to use" while launching 'file attachment' app or 'file transfer' app,
      app is available.

    2. we has been released newest Plug-in.
      Please download it in install page and install.
      * Please refer to [2.2 Install Plug-in] of Setup manual.

    1. I see an exclamation message "Your application is out of available version" while launching 'file attachment' app or 'file transfer' app,
      and app is not available.

    2. we has been released newest Plug-in.
      Please download it in install page and install.
      * Please refer to [2.2 Install Plug-in] of Setup manual.

    1. [Edge] I see an exclamation message "DeExpressPluginInstaller.msi isn't commonly downloaded." while downloading msi file,
      and downloading is not available.

    2. This message will appear by Microsoft Defender SmartScreen to prompt for checking risk to use downloaded file.
      However, this message may appear whatever file is 'safe'.
      Download msi file by following the steps.
      NOTE：Steps depends on OS version.
      (1) [...]→Click [Keep]


      (2) Make sure of 'Publisher' as follow and click 'Show more'->'Keep anyway'.

    1. I see an message "Windows protected your PC"
      when I try to launch msi file.

    2. This message will appear by Microsoft Defender SmartScreen to prompt for checking risk to use downloaded file.
      However, this message may appear whatever file is 'safe'.
      Download msi file by following the steps.
      (1) Click [More info]
      (2) Make sure 'Publisher' is [TOYOTA SYSTEMS CORPORATION].
      (3) Click [Run anyway].

High-Speed option

    1. How much fast does the High-Speed option perform?

    2. It depends on your network environment. We are recommending customers to use trial service in advance. Please refer to Features - Stable/High-Speed Transfer

    1. Does the High-Speed option accelerate the both of sending and receiving?

    2. Yes, it does.

    1. Are there any requirements for using High-Speed option?

    2. There're following requirements.
      - Apply for High-Speed option.
      - Install Plug-in

    1. Does the High-Speed option has any restriction(number of id, period) for making contract?

    2. No restriction. Available from 1 user, 1month.

    1. Is the High-Speed option available via proxy server?

    2. Yes, it is available.

    1. What is the environments requirements for High-Speed option?

    2. It depends on D.e-Express Plug-in.
      Please refer to Setup manual

    1. Are there any situations that reduces the performance of High-Speed file transfer?

    2. We expect following situations that reduces the performance of High-Speed file transfer. We recommend customers using trial service of High-Speed file transfer before applying.

      1. There's no sufficient network bandwidth.
      2. Networking devices (proxy server, firewall etc.) are limiting TCP connections for each client computer.
      3. Internet Service Provider is limiting the amount of file transfer.
      * This is including the network in a hotel, public wireless, mobile network etc.